We want you to be satisfied with your purchase. If you need to return an item, please review the following guidelines:
- Return Window: All returns must be received within 30 days of the original purchase date.
- Return Shipping Costs: Customers are responsible for all delivery or freight charges associated with returning items.
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Return Approval Required: All returns must be approved prior to shipment.
To request approval, please email info@seeumatea.com with the following details:
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- Order number
- Item description and quantity
- Reason for return
- Condition of Returned Items: Returned products must be in resalable condition, with no damage of any kind. Items that are used, opened, or damaged may not qualify for a refund.
- Refund Processing: Refunds for approved returns will be issued to your credit card or PayPal account within 7 calendar days of receiving the returned products.
Please note that shipping and any additional import/custom fees are non-refundable.