Return & Refund Policy

We want you to be satisfied with your purchase. If you need to return an item, please review the following guidelines:

  • Return Window: All returns must be received within 30 days of the original purchase date.
  • Return Shipping Costs: Customers are responsible for all delivery or freight charges associated with returning items.
  • Return Approval Required: All returns must be approved prior to shipment.
    To request approval, please email info@seeumatea.com with the following details:
    • Order number
    • Item description and quantity
    • Reason for return
  • Condition of Returned Items: Returned products must be in resalable condition, with no damage of any kind. Items that are used, opened, or damaged may not qualify for a refund.
  • Refund Processing: Refunds for approved returns will be issued to your credit card or PayPal account within 7 calendar days of receiving the returned products.

Please note that shipping and any additional import/custom fees are non-refundable.